1. WHO WE ARE AND HOW TO CONTACT US
    1. We are Sanctum Group Ltd (company number 15208576) and our address is Office One, 1 Coldbath Square, Farringdon, London, England, EC1R 5HL, United Kingdom (referred to as "Sanctum" or "we" or "us" or “our”). We are not a property sales or lettings agency. We are the providers of the Site. It is our data providers, and members ("Members" include, but are not limited to, estate agents, commercial agents, lettings agents, landlords, new home developers, overseas home owners, handymen, building contractors and any real estate related professionals and traders) that display property details or their services for you to view on our Site.
    2. To contact us, please email [email protected] or write to us via the postal address above.
  2. BY USING OUR SITE YOU ACCEPT THESE TERMS
    1. These Terms set out all of the rules and obligations that apply to your use of the Site.
    2. By using our Site, you confirm that you accept these Terms and that you agree to comply with them. If you do not agree to these Terms, you must not use our Site.
    3. You must be at least 18 years of age to use our Site. By using our Sites and accepting these Terms, you confirm that you are at least 18 years of age.
    4. We recommend that you download and store a copy of these Terms for future reference. They are a legally binding agreement between you and us.
    5. These Terms may also make reference to other terms that apply when using our Site, such as our Disclaimer and Privacy Policy.
  3. WE MAY MAKE CHANGES TO OUR TERMS
    1. We amend these Terms from time to time by updating them on the Site. Every time you wish to use our Site, please check these Terms to ensure you understand the terms that apply at that time.
  4. WE MAY MAKE CHANGES TO OUR SITE
    1. We may from time to time change the content of this Site or suspend or discontinue any aspect of this Site, which may include your access to it.
  5. YOUR OBLIGATIONS AND ACCEPTABLE USE
    1. You accept that you are solely responsible for ensuring that your computer system meets all relevant technical specification necessary to use this Site and that your computer system is compatible with this Site.
    2. You must not misuse our system or this Site. In particular, you must not hack into, circumvent security or otherwise disrupt the operation of our system and this Site, or attempt to carry out any of the foregoing. This includes introducing viruses, trojans, worms, logic bombs or other material which is or could be malicious or technologically harmful. You must not misuse any forms on the Site and any forms you submit must be a genuine enquiry.
    3. You must not use or attempt to use any automated program (including, without limitation, screen and database scraping, spiders, robots, crawlers, bypassing “captcha” or similar precautions, or any other automated activity with the purpose of obtaining information) to access our system or this Site. You must not use any scraping technology on the Site. Any such use or attempted use of an automated program shall be a misuse of our system and this Site. Obtaining access to any part of our system or this Site by means of any such automated programs is strictly unauthorized.
    4. Unless you have our prior written consent from our Legal team, you must not do or attempt to do any of the following:
      1. Access this Site in order to obtain property and services information available from it other than by means of direct human interaction with its human-readable web pages by using either (a) a web browser which is directly accessing this Site or (b) a mobile app or other computer program published by us.
      2. Use technical means to access this Site which enables, causes or facilitates you or others to access this Site in a manner prohibited by clause 5.4.1.
      3. In particular and without limitation, unless you or others have our prior written consent you or others may not extract or seek to extract property information from this Site other than by means of direct human interaction with the menu system, hyperlinks and search and filter functions displayed on the human-readable pages of this Site by using either (a) a web browser which is directly accessing this Site or (b) a mobile app or other computer program published by us.
      4. If you are acting in the course of business, unless you have our prior written consent from our Legal team, you may not use this Site for the purposes of undertaking research on the property market or our members.
      5. Where consent is given pursuant to this clause, we reserve the right to withdraw such permission without notice and without giving a reason.
  6. INTERACTIVE SERVICES AND CONTENT
    1. When you fill out and submit a search or enquiry form on our Site, your personal information will be processed in accordance with our Privacy Policy.
    2. Search or enquiry forms on our Site should only be used for the purpose for which they are intended. If we (in our reasonable opinion and at our sole discretion) suspect a form has been misused, irrespective of whether the misuse is a result of recklessness or negligence as to the proper use of the form or these Terms of Use, or malicious intent, we reserve the right to withhold the transmission of that form to the intended recipient(s) without notice to you.
    3. We will determine in our discretion whether there has been a breach of this clause 6. Where we believe a breach of clause 6 has occurred we may take such action as we deem appropriate. This action may include the following:
      1. immediate, temporary or permanent withdrawal of your right to use our Site;
      2. further legal action against you; and
      3. disclosure of such information to law enforcement or authorities as we deem necessary.
  7. INTELLECTUAL PROPERTY
    1. The copyright and all intellectual property rights of Sanctum's trademarks, service marks, trading names, text, graphics, code, files, database rights, and the technology supporting the Site belong to us or our licensor(s). All rights are reserved.
    2. For the avoidance of doubt, save to the extent otherwise specified in the Terms, all other trademarks and copyrights of the materials shown on the Site belong to their respective owners. No copyright infringement intended.
    3. It is the Site's policy to remove any content that infringes upon the copyright of any person under the laws of the United Kingdom upon receipt of a takedown notice.
  8. WARRANTY
    1. Whilst we endeavor to ensure that any material available for downloading from this Site (such as a property brochure) is not contaminated in any way, we do not warrant that such material will be free from infection, viruses and/or similar code.
    2. Due to the nature of software and the internet, we do not warrant that your access to, or the running of, this Site will be uninterrupted or error free. We may suspend, withdraw, discontinue or change all or any part of our Site without notice. We shall not be liable if we cannot process your details due to circumstances beyond our reasonable control.
    3. The information provided on this Site is for general interest only and does not constitute specific advice. Although we make reasonable efforts to update the information on our Site, we make no representations, warranties or guarantees, whether express or implied, that the content on our Site is accurate, complete or up to date.
    4. We give no warranties or representations that the property or services information on this Site is correct, accurate or up-to-date.
    5. We give no warranty or guarantee that the Site or information available on it complies with laws other than those of England.
    6. To the extent permitted by law, we exclude all conditions, warranties, representations or other terms which may apply to our Site or any content on it, whether express or implied.
    7. We are not an estate agency. The details of the properties available on this Site are automatically transfered from our members advertising the properties. They are for your information only. We do not verify the property details transfered to us and give no warranties or representations as to their accuracy or completeness. If you rely on these details, you do so at your own risk. We recommend that you check all property details with our member advertising the property before making any decisions or taking any action in regards to a property advertised on our Site.
  9. BARRING FROM THE SITE
    1. We reserve the right to bar users from this Site and/or restrict or disable their access or use of any or all elements of our services, on a permanent or temporary basis at our sole discretion.
  10. WE MAY SUSPEND OR WITHDRAW OUR SITE
    1. Our Site is made available free of charge.
    2. We do not guarantee that our Site, or any content on it, will always be available or be uninterrupted. We may suspend or withdraw or restrict the availability of all or any part of our Site for business and operational reasons. You are also responsible for ensuring that all persons who access our Site through your internet connection are aware of these Terms and other applicable terms and conditions, and that they comply with them.
  11. WE ARE NOT RESPONSIBLE FOR WEBSITES WE LINK TO
    1. This Site contains links to websites operated by third parties. We have no control over their individual content. We give no warranties or representations as to the accuracy or completeness of any of the information appearing in relation to any linked websites. The links are for your convenience only. We do not recommend any products or services advertised on those websites. If you decide to access any third party website linked from this Site, you do so at your own risk.
  12. RULES ABOUT LINKING TO OUR SITE
    1. You are welcome to link to our Site provided that you do so in a way that does not (in our reasonable opinion and at our sole discretion) damage our reputation or expose us to risk.
  13. OUR RESPONSIBILITY FOR LOSS OR DAMAGE SUFFERED BY YOU
    1. Whether you are a consumer or a business user we do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents (excluding our members) or subcontractors and for fraud or fraudulent misrepresentation.
    2. Subject to clause 14.1, we will not be liable for any failures due to software or internet errors or unavailability, or any other circumstances beyond our reasonable control.
    3. Subject to clause 14.1, we do not accept any liability for loss of information by a breakdown, error, loss of power or otherwise caused by or to your computer system.
    4. We may put in place such systems as we from time to time see fit to prevent automated programs being used to obtain unauthorized access to our system and this Site. Subject to clause 14.1, we shall not be liable to you for any consequences arising out of or in connection with any such use or attempted use of automated programs to obtain unauthorized access to our system or this Site.
    5. We will not be liable for any loss or damage caused by a virus, distributed denial of service attack or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of our Site or to your downloading of any content on it, or any website linked to it.
    6. If you choose to contact our members using the Site, we do not accept any liability for any communications that you exchange directly with that member.
    7. If you are a consumer user:
      1. please note that we only provide our Site for domestic and private use. You agree not to use our Site for any commercial or business purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
    8. If you are a business user, subject to clause 14.1:
      1. We exclude all implied conditions, warranties, representations or other terms that may apply to our Site or any content on it.
      2. We will not be liable to you for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with:
        1. use of, or inability to use, our Site; or
        2. use of or reliance on any content displayed on our Site.
      3. In particular, we will not be liable for:
        1. loss of profits, sales, business, or revenue;
        2. business interruption;
        3. loss of anticipated savings;
        4. loss of business opportunity, goodwill or reputation; or
        5. any indirect or consequential loss or damage.
  14. WHICH COUNTRY'S LAWS APPLY TO ANY DISPUTES?
    1. If you are a consumer, please note that these Terms, their subject matter and their formation, are governed by English law.
    2. If you are a business, these Terms, their subject matter and their formation (and any non-contractual disputes or claims) are governed by English law. We both agree to the exclusive jurisdiction of the courts of England and Wales.
  15. CUSTOMER FEEDBACK AND QUALITY
    1. We try to ensure that all customer feedback is dealt with fairly and consistently, and is properly recorded. We welcome any suggestions that you make about how we may improve our service. Please write to us at Customer Services, Sanctum Group Ltd, using the address provided at the beginning of these Terms or email us at [email protected]. We aim to acknowledge all customer feedback.
  16. GENERAL PROVISIONS
    1. The headings in these Terms of Use are solely used for convenience only.
    2. You may not assign or delegate any or all of your rights or obligations in these Terms of Use.
    3. We may assign this Agreement at any time without notice to you.
    4. Our delay or failure to exercise or enforce any right or provision of these Terms of Use shall not constitute or be construed as a waiver of such right to act.
    5. We shall not be responsible for any breach of these Terms of Use caused by circumstances beyond our control.
    6. Nothing in these Terms of Use shall be construed to create a joint venture, partnership, or agency relationship between you and us, and neither you or we shall have the right or authority to incur any liability, debt, or cost, or enter into any contracts or other arrangements, in the name of or on behalf of the other.
© 2025 Sanctum Group Ltd